Q&A

Additional Information

• Hours of Operation & Statutory Holidays
• Payments and accessing your Groovy Account
• Logging into your Account Transactions page
• Cancellation policy
• Requesting schedule adjustments
• Visiting the Lodge
• Towels

Hours of Operation and Statutory Holidays
The Lodge is open 365 days each year for boarding and daycare. Day hikes, with pick-up and drop off, take place Monday through Friday, excluding statutory holidays (see list below). On occasion we will need to cancel additional days for reasons such as extreme weather events. On such occasions we will notify affected clients by email.

Drop-off and Pick-up Times for Boarding and Daycare:
Monday through Friday: 7:00am – 7:30am & 6:30pm – 7:15pm
Saturday and Sunday: 8:00am – 9:00am & 6:30pm – 7:15pm

Statutory Holidays in Ontario:
New Year’s Day – January 1st
Family Day – Third Monday in February
Good Friday – Friday preceding Easter Sunday
Victoria Day – Last Monday preceding May 25th
Canada Day* – July 1st
Simcoe Day – August 1st
Labour Day – First Monday in September
Thanksgiving Day – Second Monday in October
Christmas Day – December 25th
Boxing Day – December 26

*If Canada Day falls on a Sunday, the following Monday is observed as the statutory holiday.

Payments
Payment is due immediately following receipt of your account update.  If you choose to pre-pay for hikes you may not see an account update as these are only sent to those owing money.

Payment can be made by 
1. e-transfer using email: kadis@groovytown.ca
2. cheque made out to Groovytown Dog Lodge

Accessing Account Transactions Page
You can log into your account at any time (see link above).  Accounts are typically updated at the beginning of the following week so you may not see posts of the most recent hikes or payments.

Your user name is your email. If you are using the page for the first time, select ‘forgot password’ to set yourself up.

If there appears to be an error with your account please email your concerns as soon as possible so that we can rectify the problem.  Please provide as much information as possible (e-transfer date, cheque number, hike date, etc.).

Cancellation Policy
Email cancellations to  reserve@groovytown.ca at least 48 hours prior to hike day.  Late cancellations are subject to the full hike or daycare fee, or one full day of boarding (each as applicable).  Exceptions will be made for health issues and emergencies.

Please do not assume that we have received your message – you will receive a confirmation of your response to your cancellation.  If you do not receive confirmation please attempt to reach us again as your message may not have come through.   

Requesting Schedule Adjustments
Please send requests to: reserve@groovytown.ca

Visiting the Lodge
We would love to see you! A great time to join us is during an introductory hikes as we set this time aside to attend to our human and canine visitors. Send us an email and we will add you to the guest list.

Towels
Last but not least, for weekly hikers, please be sure to leave a towel by the door so that we can wipe your dog’s paws.

Groovytown Dog Lodge is amazing! Kristen and her staff are wonderful. Not only do they ensure the well-being, safety and happiness of our dogs, they genuinely care and enjoy doing so. It’s unique in that it offers daycare along with pack walks. My yellow lab Mack couldn't be happier. It can be quite the process trying to find that perfect fit for our furry friends whom we love so much. Finding Groovytown dog lodge is a huge relief, it gives me peace of mind knowing Mack is in his happy place while not at home. The smile on his face says it all.

Adrienne Ohlman. 8/14/2025

Great people, happy dog, happy family.

Brian Rutz 4/08/2025

Great service

Ygk foodie 10/30/2024

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