Welcome to your Member Portal. The following link will take you to our old members’ page where you can access your accounting.
For day hikers, your member page will display your dog’s recurring schedule.
To book lodging and daycare:
To book day hikes, email us:
- Payments and accessing your Groovy Account
- Logging into your Member Portal
- Cancellation policy
- Requesting schedule adjustments
- Visiting the Lodge
Payments and Accessing your Groovy Account (via the portal)
Payment is due immediately following receipt of your account update. If you choose to pre-pay for hikes you may not see an account update as these are only sent to those owing money.
Payment can be made by
- e-transfer using email: email@example.com
- cheque (to Groovytown Dog Lodge)
Logging into your Member Portal
You can log into your account at any time (see link above). Accounts are typically updated at the beginning of the following week so you may not see posts of the most recent hikes or payments.
Both your username and passcode are your dog’s full name, all one word, lower case (e.g. fidosmith).
If you have more than one dog, your username and passcode will be your first two dogs first names, in alphabetical order (e.g. fidosnoopy)
If there seems to be an error with your account please email your concerns as soon as possible so that we can rectify the problem. Please provide as much information as possible (e-transfer date, cheque number, hike date, etc.).
Please notify us by email at firstname.lastname@example.org if you need to cancel your hike. 24 hour notice is required. Full hike fess apply for late notification with the exception of sudden illness.
Please do not assume that we have received your message – you will receive a confirmation of your response to your cancellation. If you do not receive confirmation please attempt to reach us again as your message may not have come through.
Requesting schedule adjustments
Please send requests to: email@example.com
Visiting the Lodge
Please visit for a hike and to say hello! A great time to join us is during an introductory hikes as these are often offered on Saturdays and Sundays, by appointment. Send us an email and we can book you in for a complementary visit.
Last but not least, for weekly hikers, please be sure to leave a towel by the door so that we can wipe your dog’s paws.