- Hours of Operation & Statutory Holidays
- Payments and accessing your Groovy Account
- Logging into your Member Portal
- Cancellation policy
- Requesting schedule adjustments
- Visiting the Lodge
Hours of Operation and Statutory Holidays
The Lodge is open 365 days each year for boarding and daycare. Day hikes, with pick-up and drop off, take place Monday through Friday, excluding statutory holidays (see list below). On occasion we will need to cancel additional days for reasons such as extreme weather events. On such occasions we will notify affected clients by email.
Drop-off and Pick-up Times for Boarding and Daycare:
Monday through Friday: 7:00am – 7:30am & 6:30pm – 7:30pm
Saturday and Sunday: 8:00am – 9:00am & 6:30pm – 7:30pm
Statutory Holidays in Ontario:
New Year’s Day – January 1st
Family Day – Third Monday in February
Good Friday – Friday preceding Easter Sunday
Victoria Day – Last Monday preceding May 25th
Canada Day* – July 1st
Labour Day – First Monday in September
Thanksgiving Day – Second Monday in October
Christmas Day – December 25th
Boxing Day – December 26
*If Canada Day falls on a Sunday, the following Monday is observed as the statutory holiday.
Payments and Accessing your Groovy Account (via the portal)
Payment is due immediately following receipt of your account update. If you choose to pre-pay for hikes you may not see an account update as these are only sent to those owing money.
Payment can be made by
- e-transfer using email: email@example.com
- cheque (to Groovytown Dog Lodge)
Logging into your Member Portal
You can log into your account at any time (see link above). Accounts are typically updated at the beginning of the following week so you may not see posts of the most recent hikes or payments.
Both your username and passcode are your dog’s full name, all one word, lower case (e.g. fidosmith).
If you have more than one dog, your username and passcode will be your first two dogs first names, in alphabetical order (e.g. fidosnoopy)
If there seems to be an error with your account please email your concerns as soon as possible so that we can rectify the problem. Please provide as much information as possible (e-transfer date, cheque number, hike date, etc.).
Please notify us by email at firstname.lastname@example.org if you need to cancel your hike. 24 hour notice is required. Full hike fess apply for late notification with the exception of sudden illness.
Please do not assume that we have received your message – you will receive a confirmation of your response to your cancellation. If you do not receive confirmation please attempt to reach us again as your message may not have come through.
Requesting Schedule Adjustments
Please send requests to: email@example.com
Visiting the Lodge
Please visit for a hike and to say hello! A great time to join us is during an introductory hikes as these are often offered on Saturdays and Sundays, by appointment. Send us an email and we can book you in for a complementary visit.
Last but not least, for weekly hikers, please be sure to leave a towel by the door so that we can wipe your dog’s paws.